Yacom

Estás en: Acceso.ya.com / Condiciones generales

ADSL
ADSL + Llamadas

Castellano Catalán Gallego EuskeraInglés

GENERAL CONTRACT CONDITIONS FOR THE YA.COM ADSL ACCESS SERVICE

France Telecom España, S.A. (before, France Telecom España Internet Service Provider, S.A.U., hereinafter YA.COM), with head office at Paseo del Club deportivo, 1 Edificio 8 28223 Pozuelo de Alarcón, Madrid and registered under CIF [Tax Identification Number] A-82009812, does hereby make available high speed Internet access service to the CUSTOMER, called YA.COM ADSL Access Service, under the terms established in these General Conditions.

Any of the following actions performed by the CUSTOMER will mean its express acceptance of these General Conditions: activation of the "Accept" button in the electronic contract process and/or payment of any of the charges for the YA.COM ADSL Access Service.

The CUSTOMER may enter into a contract under any of the types of the YA.COM ADSL Access Service, solely and exclusively within the framework of the different packages or commercial offers (hereinafter the “Commercial Offers”) that YA.COM may make available to the CUSTOMER at any time through the URL http://acceso.YA.COM (hereinafter, the “Access Page”).

The CUSTOMER shall be understood as all individuals or legal entities that use or request the YA.COM ADSL Access Service, who do not develop public communications networks or provide electronic communications services to the public, nor resell them, and wish and have sufficient legal capacity to contract the services of YA.COM.

YA.COM shall not be held liable for false statements in the information provided by the CUSTOMER when entering into the contract.

One. Purpose.

The purpose of these General Conditions is to establish the framework within which YA.COM shall provide the YA.COM ADSL Access Service to the CUSTOMER, and the latter shall use it. The YA.COM ADSL Access Service shall be provided exclusively in the Spanish territory. In order for the service to be provided, the CUSTOMER’s compliance with the Prior Requirements that are covered in Condition Two shall be an essential requirement.

The YA.COM ADSL Access Service is provided to the CUSTOMER according to the type chosen by the latter, in its capacity as the end CUSTOMER, for its exclusive use at the installation address stated in the contract process. The CUSTOMER may not act as a reseller or distributor of any type of service to third parties, nor use the YA.COM ADSL Access Service outside of the installation address.

The YA.COM ADSL Access Service shall consist of an ADSL line (Asymmetric Digital Subscriber Line), which shall provide the CUSTOMER high speed Internet access (under the speed type provided by YA.COM in the Commercial Offer entered into by the CUSTOMER). The ADSL technology allows the CUSTOMER to separate voice and data input through its phone line, such that navigation on the Internet and telephone conservations can be done concurrently.

Two. Prior Requirements.

Compliance with the requirements that are listed below shall be considered essential and necessary for provision of the YA.COM ADSL Access Service:

2.1 Computer equipment requirements of the CUSTOMER. This equipment shall meet the following minimum characteristics:

Windows 98, XP, Millenium, 2000, NT, Mac and Linux operating systems or any other that YA.COM may announce in the future.
Pentium 233 MHz or greater.
32 MB of RAM or greater.
Computer equipment with Internet connectivity, consisting of Connecting Hardware compatible with the contracted ADSL line (MODEM, ROUTER or similar device) and/or (a) Connecting Accessory(ies) that are compatible with the Connecting Hardware used by the CUSTOMER (Network Card, USB Port or similar).

YA.COM, within the framework of the Commercial Offers whereby it offers the YA.COM ADSL Access Service, it may make the Connecting Hardware and/or Connecting Accessory available to the CUSTOMER to be purchased. The definition of Connecting Hardware and/or Connecting Accessory and the specific characteristics thereof shall be stated by YA.COM at all times through the Access Page within the framework of each Commercial Offer.

2.2 Requirements for the CUSTOMER’s telephone access line: The line shall meet the minimum conditions that are stated below:

Have a contracted POTS analogue fixed phone line at the installation address.
Have a connection to an exchange with ADSL service and sufficient line quality for providing the YA.COM ADSL Access Service.
No existing incompatibilities: Novacom Service (ISDN), Teletax Service, Hilo Musical, TRAC Service (Rural Cellular Access Telephony), Back Lines or leased circuits (Frame Relay, Basic IP), Delta Network Service, switchboard extensions, Ibercom, as well as any other service that may exist in the future from any telephone operator compatible with the YA.COM ADSL Access Service.

2.3 Installation requirements:

2.3.1 Authorisation for registration as an ADSL line user (hereinafter "Registration").

2.3.2 Installation of the data filtering element(s) at the connection point, which allows shared and concurrent use of the telephone line for voice and data transmission (hereinafter “Filtering Element”). Installation of the Filtering Element, based upon the system used, will be done in every case by the CUSTOMER or by YA.COM, pursuant to what is stated in the Commercial Offer entered into by the CUSTOMER.

If checking of the line at the address of the CUSTOMER is necessary, following authorisation for registration as a user of the YA.COM ADSL Access Service, this service shall be performed by the members of the Technical Team of YA.COM at the address of the CUSTOMER, subject to an agreement on the date and time between them. In this case, the CUSTOMER authorises the personnel from the YA.COM Technical Team to enter its residence and manipulate the telephone connection, by the CUSTOMER activating the "Accept" button to these General Conditions in the electronic contract process.

In the event that the CUSTOMER is absent at the installation address or denies the members of the YA.COM Technical Team entry thereto, and the line could not actually be checked at the CUSTOMER’s address, YA.COM may demand that the CUSTOMER pay the expenses it had incurred for Non-Activation of Service, which are applicable in accordance with Condition Seven of these General Conditions.

2.4. Others Requirements. The CUSTOMER may not sign on to two Commercial Offers with YA.COM that include the provision of Connecting Hardware over a minimum period of TWELVE (12) months

Three. Characteristics of the YA.COM ADSL Access Service.

The different Commercial Offers for the YA.COM ADSL Access Service offered by YA.COM at any time through the Access Page shall be composed of the following elements:

3.1. Schedule: The YA.COM ADSL Access Service shall be offered by YA.COM within the framework of the different Commercial Offers, in accordance with any of the following schedule types:
1. TP 24 Hour Type: access TWENTY-FOUR (24) hours per day.
2. Evening and Weekend Package: access between 6 pm and 8 am from Monday to Friday (Spanish mainland time) and 24 hours a day at the weekend (Saturdays and Sundays) and on national public holidays. With this package, access to the connection outside the aforementioned hours will be invoiced to the CUSTOMER per minute connected in accordance with the Commercial Offer in force.
3. Data volume or consumption package: Access TWENTY-FOUR (24) hours a day. With this package the CUSTOMER is invoiced according to the data volume downloaded by them or consumption realized in accordance with the rates in force at any given time, which are listed in the corresponding Commercial Offer.
3.2 The prices for each of the Commercial Offer packages will be available on the Access Page and always kept up to date.

3.3. Filtering Element: The CUSTOMER may obtain the YA.COM ADSL Access Service with the following Filtering Elements for their installation at the connection point:

Filtering Element Type

Distributed filtering (Microfilters)

Centralised filtering (Splitter)

The installation of distributed filtering (Microfilters) shall always be in every case done by the CUSTOMER through a self-installation guided system.

The installation of centralised filtering (Splitter) shall be done by YA.COM, under the terms stated in the foregoing Condition 2.3.

3.4. I.P. Connection Type (Internet Protocol): static or dynamic I.P. address.

3.5. Technical Support: The YA.COM ADSL Access Service includes the provision of Technical Support Service from 8:00 a.m. to 12:00 a.m.

3.6. Initial connection period: The initial connection period of the service shall be a maximum of 30 (thirty) days.

3.7. Type of maintenance provided: YA COM provides the CUSTOMER with integrated maintenance of the YA.COM ADSL Access Service, which includes the data line, the equipment necessary for connectivity and the access network.

Likewise, support is included in the configuration of all the components necessary for connectivity: basic and advanced configuration of the CPE (router), configuration of the TCP/IP services of the CUSTOMER’s operating system, installation of the software/hardware of the components of the connection kit if necessary and if they are supplied by YA.COM, as well as support in any added value services (e-mail accounts, hosting, etc.) that are delivered, if applicable, with the Service.

In the event of any of these services breaking down, YA.COM will process the breakdown integrally once the CUSTOMER has duly notified the CUSTOMER Care Centre. YA.COM will notify the CUSTOMER once the breakdown has been resolved.

Four. Additional Services.

In addition, the different Commercial Offers offered by YA.COM to the CUSTOMER for providing the YA.COM ADSL Access Service may include the provision of a series of Additional Services. Signing on to the conditions that regulate these Additional Services shall be done either by signing this Contract, or through the Access Page.

The Additional Services included in the YA.COM ADSL Access Service, which will be automatically contracted and accepted at the time this contract is signed, may be the following:

4.1. E-mail Accounts Service: Within the framework of the YA.COM ADSL Access Service contract, YA.COM shall make an E-mail Account Service available to the CUSTOMER at no additional cost.

4.2. Static IP Service: YA.COM hereby makes available to the CUSTOMER a consistent service of assigning a static IP, which is stated in the Commercial Offer at any given time. The characteristics of this service is:
1. (i) YA.COM shall grant the CUSTOMER the use of an IP address that shall be assigned at every connection. The CUSTOMER shall not be the owner of the IP address.
  
  (ii) YA.COM shall reserve the IP address exclusively for that CUSTOMER.
  
  (iii) Notwithstanding the foregoing, YA.COM may change the assigned IP address as an extraordinary measure due to technical needs of the service, provided there is advance warning of fifteen (15) days. In this case, the CUSTOMER shall receive precise instructions so that the change in IP address does not cause it any harm.
4.3. Hosting Service: At no additional cost, YA.COM makes available to the CUSTOMER, within the framework of the Commercial Offers that are offered at any given time, a specific space for personal web pages, with a maximum transfer rate consumption (bandwidth) of ONE (1) Megabyte per page seen. Provision of the service shall adhere to the following conditions:
1. 4.3.1. Description of the Service: Service for storing the CUSTOMER’s information or information that it is authorised to disclose, on a YA.COM server made available during the Contract term. The Service is configured as an Additional Service of the YA.COM ADSL Access Service, within the framework of the offers that do thus state. Therefore, it may only be contracted jointly with the YA.COM ADSL Access Service and within the framework of these different packages or commercial offers. The Service provides the following characteristics:
2. • Connectivity:
3. • The YA.COM facilities shall have the following conditions:
4. • Server maintenance:
5. • Level of service:

The included Additional Services, where applicable, in the different Commercial Offers, and which shall be contracted independently through the access page, may be the following:

4.4. “Security Suite” Information Security Service: YA.COM may make "Security Suite" Information Security available to the CUSTOMER within the framework of the Commercial Offers offered at all times. The specific conditions that regulate the provision of this service are available to the CUSTOMER in the CUSTOMER Area. This is understood to be the section accessible to YA.COM CUSTOMERs from the Access Page www.YA.COM and identified as such, in order to manage issues related to the services that the CUSTOMER has contracted at any given time.

4.5. A Domain and Domain Management Service: YA.COM may make a domain (hereinafter “your domain”) of the .com, .net, .org, .biz, .info, .es type available to the CUSTOMER within the framework of the Commercial Offers offered at all times, at the choosing of the CUSTOMER. The Specific Conditions that regulate the provision of the YA.COM Domain Management Service are available to the CUSTOMER on the Access Page to the YA.COM Domain Store, and shall be accessible from the Commercial Offers that include this Additional Service.

4.6. Voice Service through Pre-selection or Direct Dialling: YA.COM may make Voice Service available to the CUSTOMER within the framework of the ADSL Commercial Offers offered at all times, under the indirect access type through pre-selection or direct dialling, which shall be provided by YA.COM. The Specific Conditions applicable to this Service shall be made available to the CUSTOMER and shall be accepted by the latter at the time the express Service is contracted, and also these General Conditions.

Five. Obligations of the Parties.

5.1 Obligations of YA.COM

From the date that the CUSTOMER has proven compliance with the Prior Requirements (hereinafter “Service Activation Date”), YA.COM shall be under obligation to:

Provide the YA.COM ADSL Access Service to the CUSTOMER under the conditions stated herein and in the Commercial Offer entered into by the CUSTOMER.

Provide the CUSTOMER with the ability to terminate the contract at no cost whatsoever, if within the period of 7 (seven) days from receiving the elements necessary for provision of service, the CUSTOMER were to state its intent to terminate the contract, through any manner admissible by law. In this case, the CUSTOMER shall return all elements received.

Make the Additional Services available to the CUSTOMER, where applicable, contracted by the CUSTOMER together with the YA.COM ADSL Access Service.

Provide Technical Support Service from 8:00 a.m. to 12:00 a.m. through a CUSTOMER Service telephone line, which number shall be given to the CUSTOMER along with the Service installation guide.

Provide a CUSTOMER Service line, which number is 902 902 902, from 8:00 a.m. to 12:00 a.m., where the CUSTOMER may request all information that it requires on the available services, as well as the procedure to follow for filing any claim or complaint arising from the provision of services.
Maintain the YA.COM ADSL Access Service operational for use during the schedule contracted by the CUSTOMER, except for temporary interruptions due to maintenance operations thereon.

Said interruptions shall be notified with sufficient advance warning, as far as possible, through the Service Access Page or by e-mail. The foregoing obligation shall not be enforceable against YA.COM in the event of force majeure, or if a drop takes place in the data network that serves as a basis for provision of the service, that is beyond its will or control.

Maintain and ensure the secrecy of communications, unless there is a request from the governing judicial or administrative authority, in which case it reserves the right to provide the information required by these authorities without prior notice to the CUSTOMER.

5.2 CUSTOMER Obligations

In effect from the Service Activation Date, the CUSTOMER shall be under obligation to:
1. Maintain, where applicable, the Contract for the initial compulsory period stated in the conditions of the Commercial Offer entered into by the CUSTOMER.
2. To pay the amounts due for the YA.COM ADSL Access Service, such as they are set forth in the Commercial Offer contracted by the CUSTOMER.
3. Return the Applied Discounts to YA.COM in the event that this is applicable, by virtue of the provisions of Clause Seven of these General Conditions and in the Commercial Offer, whereby the CUSTOMER contracts the YA.COM ADSL Access Service.
1. To not use the YA.COM ADSL Access Service in contravention of the law or these General Conditions. The CUSTOMER is particularly prohibited from using the YA.COM ADSL Access Service for committing criminal acts, sending unsolicited advertising or marketing ("spam"), violating Intellectual Property, Patent and Trademark legislation and/or infraction of any legislation that may be applicable to the CUSTOMER's use of the YA.COM ADSL Access Service.
2. To not use the YA.COM ADSL Access Service for resale, transfer or commercial development to third parties by the CUSTOMER without the express written consent of YA.COM.
3. Keep and protect the access passwords and CUSTOMER identification name provided. The CUSTOMER therefore assumes liability for all damages of any kind that may arise from breaking or disclosing said passwords. The CUSTOMER may change the password at any time.
4. To safeguard and preserve, where applicable, the wireless connection, assuming responsibility for the consequences of possible connections made by third parties in order to use the bandwidth contracted by the CUSTOMER for Internet access or in order to access the information contained in the CUSTOMER’s computer equipment.

Six. Term and Completion.

Term of the Contract is indefinite. Despite, it may have an initial compulsory term, which shall be stated in the Commercial Offer signed by the CUSTOMER, where applicable (hereinafter the “Initial Compulsory Period”), from the Service Activation Date. In this case, the contract shall be automatically renewed by periods of one year when it expires, unless the CUSTOMER gives express notice to the contrary at least FIFTEEN (15) days prior to the renewal date.

Once the Initial Compulsory Period has ended, where applicable, the CUSTOMER may voluntarily ask for the account to be closed for the YA.COM ADSL Access Service, without having to return the Applied Discounts stated in Condition Seven, under the conditions stated in the following paragraph:

The CUSTOMER may cancel their subscription to the YA.COM ADSL Access Service by giving at least FIFTEEN (15) days’ notice before the effective date of the cancellation, using any of the following procedures for this purpose: i) Notification in writing to YA.COM, to Post Box No. 1058, 28108 Alcobendas (Madrid), attaching a copy of their National Identity Document ii) By telephoning Customer Service on 902 902 886, providing their personal data (Name, Address, ID No., etc.), as well as stating their unequivocal wish to cancel the Service, following the instructions with which they will be provided iii) Through the space set aside for this purpose on the Customer Area Webpage, filling in the form provided for this purpose with their personal data and stating their unequivocal wish to cancel the Service, following the instructions with which they will be provided.

In the event the CUSTOMER’s account is closed during the Initial Compulsory Period, where applicable, the Return of Applied Discounts shall apply, in accordance with the provisions of Condition Seven.

Cancellation of the YA.COM ADSL Access Service and, where applicable, of additional services, will come into effect fifteen days after the CUSTOMER’s request. YA.COM will reimburse the amounts corresponding to the service(s) charged from the effective cancellation date up until the last day of the invoicing period.

If YA.COM were to fail to comply with any of its obligations, the CUSTOMER shall notify YA.COM of said non-compliance immediately and reliably. After FIFTEEN (15) days have passed from the notice given without YA.COM having rectified the non-compliance, the CUSTOMER may choose to terminate the contract, without the need to return the Applied Discounts as referred to in Condition Seven. Both Parties agree that this shall be the only effect in the case of contract termination on these grounds.

YA.COM reserves the right to interrupt the YA.COM ADSL Access Service or immediately terminate the contract with regard to the CUSTOMER, if it detects a use of this service that is contrary to these General Conditions, to the current legislation or in the event that the CUSTOMER fails to pay any of the owed amounts.

Seven. Financial Conditions.

7.1 The CUSTOMER shall pay YA.COM the following for the provision of the YA.COM ADSL Access Service:

An initial registration payment on the YA.COM ADSL Access Service, which shall be paid by the CUSTOMER along with the first fixed monthly payment, without prejudice to what may be stated in the Commercial Offer entered into by the CUSTOMER with regard to discounts on the payment of the initial registration payment.

A fixed monthly payment, which shall be paid by the CUSTOMER in advance of the monthly periods. This fixed monthly payment shall vary based upon the characteristics of the Commercial Offer of the YA.COM ADSL Access Service entered into by the CUSTOMER.

Expenses, where applicable, for consumption or volume downloaded, according to the type selected by the CUSTOMER.

In addition, the Commercial Offer entered into by the CUSTOMER may include the purchasing of Connecting Hardware, a Connecting Accessory and/or any other computer equipment by the CUSTOMER. The price of said devices may be included in the fixed monthly payment, which the CUSTOMER is under obligation to pay, or may consist of a single payment that shall be made only once along with the first fixed monthly payment. This is unless the Commercial Offer entered into by the CUSTOMER sets discounts in this regard, being conditional upon the CUSTOMER remaining with the service for an initial period.

Subscription cost: YA.COM will charge no amount whatsoever by way of subscription cost.

All payments by default shall be made by bank debit. Notwithstanding the foregoing, the CUSTOMER may request, by making a telephone call to the CUSTOMER Service line available at the number 902 024 084, to pay its bills through any other means of payment that are approved.
The specified amounts to be paid by the CUSTOMER to YA.COM by way of joining fee, fixed monthly fee, consumption realised, if applicable, and, where applicable, Connection Hardware and/or Connection Accessory and/or computer equipment, will be those established for each Commercial Offer in the tables of rates published by YA.COM at all times through the URL http://www.acceso.YA.COM/tarifas and will be invoiced by YA.COM to the CUSTOMER electronically in accordance with the legislation in force.

7.2. If the CUSTOMER fails to pay any of the aforementioned amounts, YA.COM reserves the right to temporarily suspend the YA.COM ADSL Access Service. After FIFTEEN (15) days have passed from the suspension of the YA.COM ADSL Access Service, without the CUSTOMER having paid the owed amounts, YA.COM may suspend the Service finally, terminating the contract with the CUSTOMER due to causes attributable to the CUSTOMER.

7.3. Returning of the Applied Discounts: In the event the Contract is terminated due to causes not attributable to YA.COM, whether due to CUSTOMER non-compliance with its obligations thereof, or due to its voluntary request to have the account closed during the Initial Compulsory Period, the CUSTOMER shall be under obligation to return to YA.COM the Applied Discounts. The formula for calculating the amount to return, such that the CUSTOMER returns a lower amount if it has remained in the Contract longer, shall be by applying the lower of the amounts that are indicated below:

• the amount equivalent to the sum of the discounts received by the CUSTOMER within the framework of the Commercial Offer, and tied to it remaining as a CUSTOMER for the Initial Compulsory Period, which shall be one year, unless otherwise stated in the Commercial Offer. For these purposes, the following shall be considered discounts: payment exemption on the registration amount for the YA.COM ADSL Access Service, making the connecting equipment available free of charge and any additional benefit that the contracted Commercial Offer may include;

• or the amount of the remaining payments until the Initial Compulsory Period is complete.

7.4. Non-Activation of the Service: In the case of non-activation of the YA.COM ADSL Access Service, due to the impossibility of delivering the Connecting Hardware due to causes attributable to the CUSTOMER, after THIRTY (30) calendar days have passed from the first attempt at delivery of the aforementioned Hardware by YA.COM at the address indicated by the CUSTOMER for these purposes at the time the contract is signed, the CUSTOMER shall be under obligation to reimburse YA.COM for the expenses that YA.COM had incurred for registering it under the YA.COM ADSL Access Service, which sum shall be indicated for each Commercial Offer through the URL http://www.acceso.YA.COM/tarifas.

Eight. Responsibilities

8.1 Communications. YA.COM shall adopt and install the measures and technical means that are required by the current legislation, in order to guarantee the secrecy of communications and integrity of the service as they travel throughout the network of YA.COM.

In accordance with article 14 of Law 34/2002 of July 11, regarding Information and E-Commerce Company Services, YA.COM shall not be liable for information transmitted by users through its network when the data has been provided by the end user of the service.

8.2 Service Quality. YA.COM undertakes to meet the quality levels for each of the services entered into by the CUSTOMER, pursuant to the parameters and methods determined by legislation.

YA.COM will reimburse the CUSTOMER for temporary interruptions to the service lasting more than 24 hours throughout the invoicing period, starting from the CUSTOMER’s notification and produced by causes attributable to YA.COM. The Client will receive the amount corresponding to the proportional part of the period of interruption of the service increased by 10%, although this reimbursement cannot exceed the amount corresponding to a monthly fee.

The CUSTOMER must request the application of the aforementioned reimbursement within two weeks of the end of the invoiced period. YA.COM will carry out its application in subsequent invoicing periods.

8.3 Temporary Service Interruptions.
1. 8.3.1. When, during an invoicing period, the Client experiences temporary interruptions of the Internet access service, the operator must compensate the subscriber by returning the amount of the monthly quota corresponding to the YA.COM ADSL Access Service, in proportion to the length of time of the interruption. In this respect, YA.COM will be obliged to compensate the CUSTOMER automatically in the invoice corresponding to the period immediately following the one in question, when the interruption supposes the right to compensation in excess of 1 Euro.
2. 8.3.2. That set forth in the section above will not be of application when the temporary interruption is due to one of the following causes:
  1. i. Serious breach by the CUSTOMER of the contractual conditions.
    
    ii. Damage caused to the network due to the connection by the CUSTOMER of terminal units whose compliance has not been evaluated, in accordance with the legislation in force.
3. 8.3.3. The compensation allowed for in this clause is understood notwithstanding the responsibility for damage caused to final users, which will be demanded in accordance with that set forth in article 102.3 of the Regulation concerning conditions for the provision of electronic communications services, universal service and the protections of users, passed by Royal Decree 424/2005, of 15th April.

8.4. Personal information. YA.COM has adopted all legally required security measures in order to protect the personal data provided by the CUSTOMER.

8.5 Usefulness. The linking devices that YA.COM makes available to CUSTOMERs are only intended for facilitating their search for information available on the Internet. YA.COM does not guarantee that the service is suitable for performing any service beyond that being contracted, nor does it permit access to all Internet sites. YA.COM does not offer or market products and services available on linked sites, nor does it assume any liability for such products or services.

8.6 Use and Contents. YA.COM, which acts exclusively as a service provider, does not control the CUSTOMER's use of the YA.COM ADSL Access Service.

In this regard, YA.COM is not liable for the use and/or contents that the CUSTOMER may derive from the service, in contravention of the laws or these General Conditions. The CUSTOMER is solely liable for the consequences that its illegal use or use contrary to these conditions may involve, as well as the veracity and/or legality of the contents displayed in the Additional Services.

If YA.COM were to discover, whether directly or through notifications or requests from third parties, the existence of contents that could violate the current laws or these General Conditions, or the use of YA.COM ADSL Access Service for fraudulent, criminal and/or unauthorised purposes, including Additional Services; YA.COM reserves the right to suspend the YA.COM ADSL Access Service in whole or in part of its own accord, including the Additional Services, without the need for prior authorisation of the CUSTOMER, by removing the violating contents or any other measure that it deems necessary to prevent the criminal act or detected infraction from continuing.

In no case may the CUSTOMER make use of a transfer rate (bandwidth consumption), whether up or down, that is greater than what is authorised in the Commercial Offer entered into by the CUSTOMER. In this regard, YA.COM shall not allow the CUSTOMER to use either the ADSL connection or each and every one of the Additional Services for transmission and/or publication of elements, which by their characteristics such as size, format, etc., hinder the operation of the Additional Services.
8.7. Without prejudice to the foregoing, YA.COM reserves the right to make the administrative or judicial authorities aware of those events that could constitute an illegal activity, without the need to notify the CUSTOMER beforehand.
8.8 Computer Viruses. YA.COM does not control or guarantee the absence of computer viruses in the services provided by third parties through its portal network, which may cause alterations in the CUSTOMER’s computer system (software and hardware) or in the electronic documents and files stored in its computer system.

Nine. Intellectual and Industrial Property.

The CUSTOMER acknowledges that all images, designs, drawings, contents, logos, trademarks and any other product subject to protection in accordance with the applicable legislation on Intellectual Property, Patents and Trademarks, to which it could have access by subscribing to the YA.COM ADSL Access Service, are property of YA.COM or the third parties owning them. The CUSTOMER undertakes to use the YA.COM ADSL Access Service by observing these rights.

In no way does the CUSTOMER’s entering into the contract for YA.COM ADSL Access Service imply any transfer of rights to the CUSTOMER by YA.COM in the area of Intellectual Property, Patents and Trademarks. YA.COM prohibits the use of the Service in any way that directly or indirectly involves the contravention of the applicable legislation in the area of Intellectual Property, Patents and Trademarks. The CUSTOMER is exclusively liable for these actions, as well as their consequences, and shall hold YA.COM harmless in all cases.

Ten. Amending the General Contract Conditions of the YA.COM ADSL Access Service.

YA.COM may amend these General Conditions or introduce new use conditions, in accordance with current legislation, after communicating this on the Access Page to the YA.COM ADSL Access Service and a notice to the end users affected, with an advance warning of THIRTY (30) days. These amendments shall only apply from the date of their entry into force.

The CUSTOMER may terminate the contract early without the obligation to pay any amount, in the event that it does not accept the new General Conditions or the amendments therein.

Eleven. Technological Modifications.

YA.COM shall be entitled to introduce as many changes to the CUSTOMER’s systems and facilities and/or its own networks that may be demanded by legislation, and/or to maintain and/or improve the technical service quality (provided these changes do not involve modifications to essential aspects of the contracted Service). In these cases, prior notice shall be given to the CUSTOMER.

Twelve. Protection of Personal Information.

As a result of the YA.COM ADSL Access Service contract, the CUSTOMER is aware and accepts that the personal information that it provides to YA.COM shall be subject to processing in a personal data file for which YA.COM is responsible. The purpose of this file shall be the administration of the contracted service and management of incidences related thereto. YA.COM likewise notifies the CUSTOMER, that due to the technical needs for providing the service, upon accessing the YA.COM server, it shall be assigned an IP number (under the service type entered into by the CUSTOMER), which shall record the times said server was accessed. Said IP number shall also be stored by YA.COM so that YA.COM may meet the aforementioned purposes, as well as the requests coming from authorities, who in the exercise of the functions appointed to them, request information regarding the CUSTOMER.

The delivery of all data required for the YA.COM ADSL Access Service contract is compulsory, given that it is necessary to obtain all this data in order to comply with the purposes stated in the above paragraph. In this manner, YA.COM may refuse to contract the Service to the interested party who does not provide such data.

Likewise, the CUSTOMER gives their consent for the data provided by them to YA.COM within the framework of the contracted Service to be used by the latter for the following purposes:

- Management of the CUSTOMER Loyalty Programme (which may include the delivery of gifts, processing of special offers for CUSTOMERs, YA.COM news items, etc, which may be sent via the postal service, e-mail, SMS and/or MMS).

- The sending by YA.COM of commercial information concerning YA.COM products and/or services (telecommunications services, information society services and electronic commerce regarding photography-related products) whether by post, e-mail, SMS and/or MMS.

The CUSTOMER may withdraw their consent for the use of their data for any of the purposes described in the two paragraphs above, as well as exercise their right to access, rectification or cancellation, and/or opposition, by sending a letter signed by themselves to the following YA.COM address: Paseo del Club deportivo, 1 Edificio 8 28223 Pozuelo de Alarcón (Madrid), addressed to the Legal Advice Department with the reference “Data Protection”, attaching a legible copy of their National Identity Document and indicating the address to which YA.COM may send confirmation that it has met their request, or where applicable, the motives that prevent it from fully carrying out the said request.

Thirteen. Notifications.

All notifications, including communiqués of the CUSTOMER's account being closed for the YA.COM ADSL Access Service, shall be sent to YA.COM, to Apartado de Correos núm. 1058, 28108 Alcobendas (Madrid).

Fourteen. Claims.

YA.COM has a CUSTOMER Service Centre, which purpose is to attend to and resolve complaints and claims, and any contractual incident raised by the CUSTOMER, which the CUSTOMER may address.

This CUSTOMER Service Centre, shall provide the CUSTOMER, free of charge, a reference number for the incident raised by the CUSTOMER for any claim, complaint or request made.

The CUSTOMER is likewise informed of its right to request a document from the CUSTOMER Service Centre that certifies the filing and contents of the complaint or claim, through any support that allows this certification.

Claims may be filed through the 902 902 902 phone number (or the number that may replace it, where applicable), by ground mail to Apartado de Correos núm. 1058, 28108 Alcobendas (Madrid) or by e-mail to acceso@ya.com.

The CUSTOMER shall prepare its complaints or claims within the period of one month from the time that it is aware of the event resulting in the complaints or claims. Having prepared the claim, if the CUSTOMER had not obtained a satisfactory response from YA.COM in the period of one month, it may turn to the channels indicated in the following sections.

The CUSTOMER may direct its claim to the Consumption Arbitration Boards, under the terms set forth in their regulatory laws.

In the event that the CUSTOMER or YA.COM do not submit to the Arbitration Boards, it may approach the State Ministry of Telecommunications and for the Information Society, within the period of three months from the operator's response or the end of the period to respond.

The CUSTOMER may also address the governing courts of the regular jurisdiction that applies.

SPECIFIC CONTRACT CONDITIONS FOR THE YA.COM VOICE SERVICE THROUGH “PRE-SELECTION OR DIRECT DIALLING”

One. Purpose and scope of application.

The purpose of these Specific Conditions is to establish the framework in which YA.COM shall provide to the CUSTOMER and the latter shall use, the YA.COM Voice Service under the type of indirect access through pre-selection or direct dialling, which shall be provided by YA.COM in collaboration with a fixed telephony operator with national coverage (hereinafter, the “Telephone Network Operator”).

The YA.COM Voice Service, under the type of indirect access through pre-selection or direct dialling, is configured as a complementary service to the YA.COM Access Services, under the types that permit it; therefore it may only be contracted jointly with any of the YA.COM Access Services and exclusively within the framework of the different packages or commercial offers (hereinafter the “Commercial Offers”) that YA.COM may make available to the CUSTOMER at all times through the URL http://acesso.YA.COM (hereinafter the “Access Page”). These Particular Conditions, therefore, complement and shall be applied jointly with the General Contract Conditions of the different YA.COM Access Services.

The YA.COM Voice Service consists of the provision of a fixed telephony service with national coverage that is offered under the flat rate type, i.e. for a monthly fixed payment that shall cover all calls indicated in the Commercial Offer to fixed geographic numbers, regardless of who the telephone operator is who receives the call. In addition, the CUSTOMER may, within the framework of the YA.COM Voice Service, make another series of calls not included in the flat rate, although these calls shall be charged at a per consumption payment rate. The YA.COM Voice Service does not include making calls to intelligent network numbers, which shall be performed by the access operator through which the CUSTOMER has entered into the fixed telephony service.

The YA.COM Voice Service is provided to the CUSTOMER as an end user for its exclusive use at the residential or company installation address stated in the contract process. These CUSTOMERs may not act as a reseller or distributor of any type of service to third parties, nor use the YA.COM Voice Service outside of the residential or company address on the contract.

The CUSTOMER shall be understood as all individuals or legal entities that use or request the YA.COM Voice Service, who do not develop public communications networks or provide electronic communications services to the public, nor resell them.

YA.COM shall not be held liable for the lack of information or falsification thereof when entering into the contract.

RESIDENTIAL CUSTOMER: Be an individual, both the CLIENT and the owner of the phone line for which the Service is requested.

CORPORATE CUSTOMER: A legal representative with sufficient power of attorney shall be necessary in order to act in the name and on behalf of the legal entity that is contracting the service.

Two. Prior Requirements.

Compliance by the CUSTOMER and/or owner of the line for which the Service is requested with the requirements listed herein, according to the statements below, shall be considered as essential and necessary for the provision of the YA.COM Voice Service. The non-existence thereof prevents the YA.COM Voice Service contract from being executed, which is deemed as not having been signed for any purpose, without prejudice to the provisions in the General Contract Conditions of the YA.COM Access Services, of which this service is configured as an Additional Service with regard to the ongoing provision of Internet access service as a main service:

(i) Being a CUSTOMER at all times of any of the YA.COM Access Services contracted under a Commercial Offer offered by YA.COM.
(ii) Satisfactorily complete the application for operator pre-selection or direct dialling, in accordance with the applicable legislation to this effect and the provisions of the General Conditions for Provision of the Pre-selection or Direct Dialling Service that are established in the following Condition Ten, which involves, among other requirements, the performance of a telephone verification procedure by a third party.

The initial connection period of the service shall be a maximum of 30 (thirty) days since YA.COM Voice Service is assets.

Three. Schedule of the YA.COM Voice Service.

The YA.COM Voice Service offered by YA.COM at all times through the different Commercial Offers shall be provided to the CUSTOMER under the 24-hour flat rate service type for calls to fixed telephone terminals stated in the Commercial Offer, expressly excluding calls to intelligent network numbers. Making calls other than those included in the flat rate shall be billed separately and in addition to the rate, based upon the consumption of the CUSTOMER.

Four. Service Use Conditions.

4.1. Disconnection request: CUSTOMERS may approach YA.COM at any time during the term of the contract to request disconnection of the YA.COM Voice Service for international calls or for additional billing services. CUSTOMERS that are interested in requesting the disconnection of these services shall approach YA.COM by calling the CUSTOMER Service phone line, which number is 902902902, or may do so in writing to Apartado de Correos núm. 1058, 28108 Alcobendas (Madrid).

YA.COM shall proceed to disconnect it within the period of TEN (10) days as a maximum, from receiving the notification from the CUSTOMER. In the event that said disconnection did not take place after those TEN (10) days, due to causes not attributable to the CUSTOMER, the costs arising from the service for which disconnection is being requested shall be borne by YA.COM.

4.2. Temporary Service interruptions: In the event that temporary interruptions take place in the YA.COM Voice Service that are attributable to YA.COM, the latter shall return to the CUSTOMER, in accordance with the provisions of the current legislation, the amount proportional to the time that it has remained without Service, taking as a reference the average monthly bill of the line, averaged over the THREE (3) months prior to the period in which the failure occurred, prorated for the time that the interruption lasted.

In the case of an account that is less than three months old, the amount of the average bill for the completed monthly periods shall be considered, or the amount that would have been obtained in an estimated monthly period, proportionately to the consumption period that actually took place.

A service interruption is understood to be that failure where the CUSTOMER cannot make any call through the YA.COM Voice Service. In order to calculate the duration of the Service interruption, the date and time when the YA.COM CUSTOMER Service Centre received the notification from the CLIENT shall be taken as the START, and the date and time when the Service is resumed shall be taken as the END.

YA.COM shall be under obligation to indemnify the CUSTOMER automatically, by the bill amount pertaining to the period immediately prior to the period under consideration, when the service interruption involves the right to indemnification for an amount greater than 1 euro.

In interruptions due to causes of force majeure, YA.COM shall be limited to automatically compensating the CUSTOMER by returning the sum of the monthly fixed quota and others independent of the traffic, prorated for the time that the interruption had lasted.

The above shall not apply when the temporary interruption is due to any of the following causes:
1. i) Serious non-compliance by the subscribers with the contractual conditions, especially in the case of fraud or delay in payment.
2. ii) For damages caused to the network due to the connection of the subscriber’s terminal equipment that has not been evaluated as compliant, in accordance with the current legislation.
4.3. Claims: Claims on the operation, price, billing, quality and any other issue that may be raised regarding the provision of the YA.COM Voice Service shall be addressed to YA.COM within the period of ONE (1) month from the time it is aware of the event that caused them, calling the phone line for CUSTOMER Service, which number is 902902902, in writing to Apartado de Correos núm. 1058, 28108 Alcobendas (Madrid) or by e-mail to acceso@ya.com. If the CUSTOMER had not received any response from YA.COM within the period of ONE (1) month, it may address its claim to the applicable governing bodies.

The CUSTOMER Service Centre, shall provide the CUSTOMER, free of charge, a reference number for the incident raised by the CUSTOMER for any claim, complaint or request made.

YA.COM informs the CUSTOMER that it has the right to request a document from the CUSTOMER Service Centre that certifies the filing and contents of the complaint or claim, through any support that allows this certification.

4.4. The CUSTOMER may not use the YA.COM Voice Service for resale, transfer or commercial development to third parties by the CUSTOMER without the express written consent of YA.COM.

Five. Financial Conditions and Billing.

The CUSTOMER shall pay the amounts stated below for the provision of the YA.COM Voice Service, which prices shall be available on the Access Page, being up to date at any given time, when entering into the service contract.

(i) The monthly fixed amount, stated in Clause Seven (Financial Conditions) from the General Contract Conditions of the different types of YA.COM Access Services, which amount shall vary based upon the characteristics of the Commercial Offer entered into by the CUSTOMER, and includes both the provision of the YA.COM Access Service and the provision of the YA.COM Voice Service, under the 24-hour flat rate type for the calls indicated in the Commercial Offer entered into by the CUSTOMER. The Monthly Fixed Amount shall be billed by YA.COM and paid by the CUSTOMER in accordance with the provisions of the Clause Seven (Financial Conditions of the General Contract Conditions of the different YA.COM Access Services.

(ii) A variable amount for the consumption of calls not included in the flat rate of the YA.COM Voice Service. The prices for establishing the call, as well as the prices per minute and/or second of consumption, based upon the schedule when the calls were made, shall be those that are established for each Commercial Offer in the rate tables published by YA.COM at all times through the URL http://www.acceso.YA.COM/tarifas/vozbich.htm. The Variable Amount shall be billed by YA.COM at the end of every month, coinciding with the billing period of the Monthly Fixed Amount, and shall be paid by the CUSTOMER through bank debit.

(iii) Monthly instalment Quota: YA.COM will not receive any Monthly instalment Quota.

The amounts to be paid by the CUSTOMER may undergo increases for successive annual periods, based upon the variation in the CPI.

Notwithstanding what is stated in paragraph (ii), when the level of consumption from calls not included in the flat rate of the YA.COM Voice Service exceeds a given amount that shall be previously notified by YA.COM to the CUSTOMER with proper advance warning, during the billing month in question, YA.COM reserves the right to issue an additional bill for said consumption. This bill shall be paid by the CUSTOMER through bank debit, unless the CUSTOMER requests by making a telephone call to the CUSTOMER Service line (902 024 084) to pay its bills through any other means of payment that are approved.

The CUSTOMER shall receive an itemised bill for each of the accrued items, at the address it designates when entering into the service contract.

By default every payment will be made by direct debit. Despite of that, The Customer will be able to request to the Customer Service Centre (902 024 084), other allowed way of payment.

Six. Guarantee Deposit.

6.1. YA.COM, in accordance with the current legislation, may request that the CUSTOMER provide a guarantee deposit, both at the time of the contract and at any time during the term of the contract, in those scenarios where (i) the CUSTOMER had failed to pay one or several bills relating to another (other) previous contract(s) or (a) current one(s) with YA.COM or with any other access operator; (ii) if the CUSTOMER were to delay paying bills on repeat occasions, which it is under obligation to pay for the provision of the YA.COM Voice Service.

6.2. Creation of the guarantee deposit, where applicable, shall be done in cash or by bank guarantee, and its amount shall be provided by YA.COM to the CUSTOMER at the time the deposit request is made, in accordance with current legislation.

6.3. If the CUSTOMER does not create the applicable guarantee deposit that within the period of FIFTEEN (15) days following the reliable request by YA.COM, the latter may suspend the YA.COM Voice Service. If the CUSTOMER does not create the deposit after a new period of TEN (10) days has passed since a second request, YA.COM may close the account for the YA.COM Voice Service.

6.4. YA.COM shall proceed to return the deposit within the period of FIFTEEN (15) days from the day on which the circumstances established below are met: in the event (i): from the moment on which it is proven that in the period of ONE (1) year there has been no delay in payment and in the event (ii): from the moment on which YA.COM has record of full payment of the amounts owed by the CUSTOMER.

6.5. If the subscriber were to close the account for the YA.COM Voice Service, YA.COM may exercise the guarantee for the total incurred debt, with the remainder being made available to the CUSTOMER. If the CUSTOMER had paid all bills, YA.COM shall return the deposit in full.

Seven. Suspension and Interruption of the YA.COM Voice Service.

7.1. Notice of service suspension or interruption. In order for the service suspension or interruption to take place, the following requirements must be met:

(i) The operator shall request the payment and notify of the suspension through a communiqué, which shall be done at least fifteen days prior to the date on which the service suspension shall take place.

(ii) The communiqué shall state the date on which the suspension shall take place, if payment is not made.

(iii) The service suspension may not be done on a non-working day.

7.2. Temporary suspension: In the case of a delay in full or partial payment by the CUSTOMER for the amounts that it is under obligation to pay for provision of the YA.COM Voice Service during a period greater than ONE (1) month from the time the CUSTOMER is presented with the collection document pertaining to the bill, YA.COM, in accordance with the current legislation, shall be entitled to suspend the YA.COM Voice Service, following notification to the CUSTOMER with at least FIFTEEN (15) working days of advance warning.

In the temporary suspension of phone service due to non-payment, this shall be maintained for all incoming calls, except for collect calls, and outgoing emergency calls.

7.3. Interruption: In the case of a delay of payment by the CUSTOMER for the amounts that it is under obligation to pay for provision of the YA.COM Voice Service during a period greater than THREE (3) months, or in the case of temporary suspension on TWO (2) occasions due to delay in paying the YA.COM Voice Service, YA.COM, in accordance with the current legislation and under a prior notice to the CUSTOMER, shall be entitled to finally suspend the YA.COM Voice Service and terminate the contract for causes attributable to the CUSTOMER.

7.4. Temporary suspension or the final interruption of the YA.COM Voice Service shall not apply in those cases where the CUSTOMER has filed a claim to the governing bodies, has reliably consigned the amounts owed and delivered the relevant receipt of these consignments to YA.COM. In any event, YA.COM reserves the right to be able to place the provision of this YA.COM Voice Service under the conditions of CUSTOMER compliance, as established in the above Condition Six.

Eight. Completion.

The CUSTOMER may cancel their subscription to the YA.COM Voice Service by giving at least FIFTEEN (15) days’ notice before the effective date of the cancellation, using any of the following procedures for this purpose: i) Notification in writing to YA.COM, to Post Box No. 1058, 28108 Alcobendas (Madrid), attaching a copy of their National Identity Document ii) By telephoning Customer Service on 902 902 886, providing their personal data (Name, Address, ID No., etc.), as well as stating their unequivocal wish to cancel the Service, following the instructions with which they will be provided iii) Through the space set aside for this purpose on the Customer Area Webpage, filling in the form provided for this purpose with their personal data and stating their unequivocal wish to cancel the Service, following the instructions with which they will be provided.

In the event that the YA.COM Voice Service contract were not to be executed, or the CUSTOMER voluntarily closes its account for any reason (except the CUSTOMER were also to expressly request the closure of the YA.COM Access Services under the terms stated in Condition Six (Duration and Completion) of the General Contract Conditions of the different YA.COM Access Services), the provision of the contracted YA.COM Access Service will be maintained.

The contracted YA.COM Access Service shall be provided to the CUSTOMER under the conditions of the Commercial Offer that it had signed and under the price that was published by YA.COM at that time, in accordance with its characteristics (speed, schedule, additional services, etc.), for the Commercial Offer of the different YA.COM Access Services that in the judgement of YA.COM was more similar to that of the CUSTOMER.

Closure of the YA.COM Access Services account for any reason, under the terms stated in Clause Six (Term and Completion of the General Contract Conditions of the different YA.COM Access Services) shall also automatically mean the closure of the YA.COM Voice Service.

Nine. Legal System.

These Specific Conditions are included in the General Conditions of the different YA.COM Access Services, and are therefore General Conditions applicable under all of their terms, except in those where what is stated in this document is contradicted; in which case what has been agreed to herein shall prevail.

Ten. Specific Conditions of the Request for Pre-selection or Direct Dialling.

10.1. Operator pre-selection or direct dialling: Operator pre-selection or direct dialling shall allow the CUSTOMER to make the calls included in the YA.COM Voice Service without the need to dial the operator selection code before the phone number to which these calls are being made. In order to execute pre-selection or direct dialling, it is necessary for the CUSTOMER to have given its verbal consent in accordance with what is stated in Circular 1/2004 of the Telecommunications Market Commission, whereby verbal consent is introduced with verification by a third party in operator pre-selection procedures. The pre-selection or direct dialling type of service offered by YA.COM and for which the CUSTOMER shall give its consent, is global pre-selection.

Once the appropriate consent has been given, all those local, provincial, inter-provincial, landline and mobile and international calls that the CUSTOMER makes without putting any code beforehand shall be subject to global pre-selection.

Pre-selection or direct dialling in favour of YA.COM shall not prevent the CUSTOMER from being able to select another operator through the call-to-call service type (by dialling the applicable code beforehand).

10.2. Request: YA.COM shall not proceed to process the request for pre-selection or direct dialling to the Telephone Network Access Operator until it has obtained the verbal consent of the CUSTOMER, in accordance with the terms and conditions established in the aforementioned Circular 1/2004. In the event that the owner of the phone line is different than the CUSTOMER, it shall be the owner who gives its consent for pre-selection or direct dialling as requested by the CUSTOMER, by any of the means established for this purpose.

Once CUSTOMER consent has been obtained, YA.COM shall proceed to process the pre-selection or direct dialling request with the Telephone Network Operator. Once pre-selection or direct dialling has been executed by the Telephone Network Operator, YA.COM shall notify the CUSTOMER of the date from which said pre-selection or direct dialling takes effect.

In the event that YA.COM does not obtain the necessary verbal consent from the CUSTOMER, or the line owner, where applicable, for pre-selection or direct dialling under the terms established in the current legislation, YA.COM shall not proceed to process the request for pre-selection or direct dialling from the CUSTOMER, and it shall require the CUSTOMER to give the proper verbal consent or rectify the existing defects.

10.3. Responsibility: YA.COM, as beneficiary operator of pre-selection, shall not be liable for possible delays in activation of the pre-selection or direct dialling, attributable to actions of the Telephone Network Operator or the existence of errors in the verbal request for pre-selection or direct dialling attributable to the CUSTOMER.

10.4. Causes for deferment or denial of the request for pre-selection or direct dialling: The request for pre-selection or direct dialling from the CUSTOMER may be deferred, or where applicable, denied by the Telephone Network Operator when any of the causes for denial or deferment, as established in the current legislation, takes place at any given time. If any of these circumstances were to take place, YA.COM shall notify the CUSTOMER, so that it may rectify the existing deficiencies, if any.

10.5. Initial connection period: The initial connection period of the service shall be a maximum of 30 (thirty) days.

Eleven. Protection of Personal Information.

As a result of the YA.COM ADSL Access Service contract, the CUSTOMER is aware and accepts that the personal information that it provides to YA.COM shall be subject to processing in a personal data file for which YA.COM is responsible. The purpose of this file shall be the administration of the contracted service and management of incidences related thereto. YA.COM likewise notifies the CUSTOMER, that due to the technical needs for providing the service, upon accessing the YA.COM server, it shall be assigned an IP number (under the service type entered into by the CUSTOMER), which shall record the times said server was accessed. Said IP number shall also be stored by YA.COM so that YA.COM may meet the aforementioned purposes, as well as the requests coming from authorities, who in the exercise of the functions appointed to them, request information regarding the CUSTOMER.

The delivery of all data required for the YA.COM ADSL Access Service contract is compulsory, given that it is necessary to obtain all this data in order to comply with the purposes stated in the above paragraph. In this manner, YA.COM may refuse to contract the Service to the interested party who does not provide such data.

The CUSTOMER may exercise its rights of access, rectification, cancellation and/or opposition, by sending a signed letter to the company address of YA.COM C/ Albasanz 16, 4ª planta, 28037 Madrid, with the reference “Data Protection”, attaching a legible copy of its DNI and stating the address to which YA.COM may send the confirmation that it has complied with its request, or where applicable, the reasons preventing it from fully performing it.